Effective Date: March 26, 2025
At SaayTech, we are committed to providing high-quality cloud storage and office suite applications to meet your business and personal needs. Since our products are digital and instantly accessible, we have specific policies regarding returns and refunds to ensure fair usage.
1. Eligibility for Refunds
As our products are digital services, refunds are generally not provided once access has been granted. However, we may consider refunds under the following conditions:
Technical Issues: If you experience a verified, unresolved technical issue that prevents you from accessing our cloud storage or office suite despite troubleshooting.
Duplicate Purchase: If you accidentally purchase the same subscription twice, we will issue a refund for the duplicate transaction.
Unauthorized Transactions: If an unauthorized payment is detected and reported within 7 days of the charge, we will investigate and, if valid, issue a refund.
2. Non-Refundable Situations
We do not offer refunds in the following cases:
Change of mind after purchase.
Lack of usage after activation.
Subscription expiration without cancellation.
Violation of our Terms of Service resulting in account suspension.
3. Free Trials and Cancellations
We offer free trials for certain services so you can evaluate them before purchasing. If you wish to cancel your subscription, ensure it is done before the billing cycle renews, as we do not offer refunds for unused periods after renewal.
4. Refund Request Process
If you believe you qualify for a refund, follow these steps:
Contact our support team at [support@saaytech.com] with your purchase details and the reason for the refund request.
We will review your request and respond within 5-7 business days.
If approved, refunds will be processed to the original payment method within 7-10 business days.
5. Contact Us
For further assistance regarding our refund policy, please reach out to:
Email: [support@saaytech.com]
Website: [www.saaytech.com]
We appreciate your trust in SaayTech and strive to provide the best digital solutions for storage and collaboration.